Who are Bright and Beautiful?
Bright and Beautiful are an award-winning concept in domestic cleaning services. Bright and Beautiful provide eco-friendly cleaning, laundry and ironing with the highest level of security.
Why did they hire EMMA?
The owner of the local franchise was struggling with how to effectively and efficiently manage her time and facing an ever-growing to-do list. The principle of what she believed that could be achieved was very different to the reality. Balancing the pressures of a new business constantly seeking out good quality resource that would remain loyal in a very competitive demanding marketplace was a massive learning curve. On the one hand she is the operations manager attempting to balance all the daily pressures of servicing the customer requirements to the high-quality standards set by the Group Franchise and on the other trying to be the business development manager constantly sourcing new business visiting potential customers, producing quotations and following up with quality checks.
What did EMMA do and how did matter to Bright and Beautiful?
EMMA was asked to support the franchisee by initially taking on the management of the staff timesheet process, checking all paper timesheets against their inhouse portal. We had to very quickly learn the B&B system so that we could start to help train the team to input their own flexible working patterns into the custom-built software. We spent time with each individual member of staff to help guide them through the process required by the Franchise. Once we had the team working on the system and the timesheet software was being effectively utilised, we were asked to produce the relevant reports to support the weekly payroll run and the monthly financial management of the business.
We also manage all holiday hours by administering the ‘hours worked’ and ‘holiday planner’ spreadsheets. Due the flexible working patterns offered, it is essential that the team know how much holiday they have accrued and more importantly when they are able to take their holiday entitlement.
The industry by its very competitive and demanding nature can be extremely difficult to retain good people, our assistant helps to take care of the team’s wellbeing through providing the right solutions to ease the daily workplace stresses and supporting a healthy work-life balance.